Returns & Exchanges
Due to the perishable nature of our frozen food products, we cannot accept physical returns; however, we are committed to ensuring you have a perfect experience. If your order arrives damaged or suboptimal, please reach out within 7 days of delivery for a full refund or replacement.
Document the Issue
Take clear photos of the shipping box and the product packaging, especially if there are signs of thawing or damage upon arrival.
Contact Support
Email our team at [email protected] with your order number and the photos you captured to initiate a claim.
Review Process
Our quality assurance team will review your request within 24-48 hours to determine if a refund or a fresh replacement shipment is appropriate.
Resolution
Once approved, replacements are prioritized for the next shipping cycle, or refunds are processed back to your original payment method immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing